Start Your Path to a Healthier Spine Today

FAQ

Below is a comprehensive list of frequently asked questions covering new patient information, pre- and post-operative care, patient education, and insurance/billing.

What can we help you with today?

1.1 Who is Prof. Aaron Buckland?

Prof. Aaron Buckland is a leading orthopaedic spine surgeon specializing in the treatment of complex spinal disorders, including scoliosis, spinal deformities, and degenerative conditions. He is internationally recognized for his expertise in robotic-assisted spine surgery, minimally invasive techniques, and complex revision surgeries.

1.2 How do I schedule an appointment?

You can book an appointment by:

βœ… Calling Melbourne Orthopaedic Group at (03) 9573 9691

βœ… Visiting our website and filling out the online booking form

βœ… Getting a GP or specialist referral, if required for insurance claims

1.3 Do I need a referral to see Prof. Buckland?

A referral from a GP or another specialist is recommended for insured patients and those seeking Medicare or private health fund rebates. However, you can book an initial consultation without a referral for a self-funded assessment.

1.4 What should I bring to my first appointment?

βœ… Referral letter (if applicable)

βœ… Any previous X-rays, MRIs, or CT scans

βœ… Medical history, current medications, and a list of past treatments

βœ… Health insurance details

1.5 Where is the clinic located?

Prof. Buckland consults at multiple Melbourne Orthopaedic Group:

πŸ“ 33 The Avenue, Windsor VIC 3181

1.6 Do you offer telehealth consultations?

Yes, telehealth consultations are available for follow-ups, and imaging reviews for patients who cannot visit in person.

2.1 What is the Free Preliminary Evaluation?

The Free Preliminary Evaluation is a digital assessment designed to help you:

βœ… Identify the cause of your pain

βœ… Understand available treatment options

βœ… Receive a personalized care pathway recommendation

2.2 How do I access the Free Preliminary Evaluation?

You can start the evaluation by clicking β€œStart Your Free Evaluation” on our website. The process takes 10–15 minutes and provides customized next steps based on your symptoms.

2.3 What happens after the evaluation?

Depending on your symptoms, you will be categorized into one of three pathways:

  • Guided Recovery (Low-Intensity Care): Self-management strategies, physiotherapy, and lifestyle adjustments
  • Insight & Assessment (Moderate-Intensity Care): Further diagnostics and specialist consultation
  • Immediate Action (High-Intensity Care): Urgent specialist review and possible surgical intervention

If further evaluation is required, you will be offered an appointment with Prof. Buckland or another MOG specialist.

3.1 How should I prepare for my surgery?

Prior to surgery, you will receive detailed pre-operative instructions, which may include:

βœ… Medication adjustments (stopping blood thinners if necessary)

βœ… Fasting guidelines for anesthesia safety

βœ… Pre-surgery imaging tests or blood work

βœ… Arranging post-surgical transport and support

3.2 What can I expect after surgery?

Your post-operative care plan will include:

βœ… Pain management strategies (medications, physiotherapy, or home exercises)

βœ… Wound care instructions to prevent infections

βœ… A rehabilitation plan to restore mobility and function

3.3 When can I return to normal activities?

The recovery time varies depending on the procedure and individual healing process:

  • Minimally invasive procedures: 2–6 weeks
  • Spinal fusions or complex reconstructions: 3–6 months

Your rehabilitation specialist will guide you through your recovery milestones.

4.1 What rehabilitation options are available after spine surgery?

Rehabilitation is crucial for recovery and may include:

βœ… Physiotherapy for strength and mobility restoration

βœ… Targeted exercises to improve posture and prevent complications

βœ… Pain management techniques such as nerve gliding exercises or hydrotherapy

4.2 Are there any non-surgical treatment options available?

Yes, non-operative management is often recommended before considering surgery. This may include:

βœ… Physiotherapy & targeted exercise programs

βœ… Chiropractic care, osteopathy, or myotherapy

βœ… Pain management injections (corticosteroids or nerve blocks)

βœ… Lifestyle modifications (weight management, ergonomics, activity modification)

4.3 Where can I find patient education materials?

You can access brochures, rehabilitation videos, and posture tips in the Patient Resources section on our website.

5.1 Does Prof. Buckland accept private health insurance?

Yes, we accept most major health funds. Patients are encouraged to confirm their specific coverage with their insurer before their appointment.

5.2 How does billing work for consultations and surgeries?

  • Initial consultation: Some costs may be reimbursed by Medicare with a valid GP referral.
  • Surgical procedures: Out-of-pocket expenses will vary based on health fund coverage and procedure type. A detailed cost estimate will be provided before surgery.

5.3 What payment options are available?

We offer:

βœ… Direct billing to health funds where applicable

βœ… Payment plans & interest-free options for eligible patients

βœ… Credit card, EFTPOS, or direct deposit payments

5.4 What if I don’t have private health insurance?

Patients without private health insurance can choose self-funded treatment. Out-of-pocket costs will be provided in advance, and payment plans may be available.

5.5 What if my insurance doesn’t cover my procedure?

If your insurance plan does not cover a specific treatment, we can:

βœ… Assist with alternative payment options

βœ… Provide documentation for claims or appeals with your provide

6.1 Do I need imaging before my appointment?

If you have recent X-rays, MRIs, or CT scans, bring them to your consultation. If you do not have recent imaging, we will arrange appropriate diagnostic tests if necessary.

6.2 How can I obtain copies of my medical records?

You can request copies of your medical records or imaging reports by contacting our office. Requests typically take 3–5 business days to process.

7.1 Do you have patient success stories?

Yes, we feature patient testimonials and case studies on our website, showcasing real experiences of spine surgery recovery, pain relief, and improved mobility.

7.2 Can I share my experience?

We welcome patient feedback! If you’d like to share your success story, contact our team, and we may feature your experience on our website or social media.

8.1 Does Prof. Buckland participate in research?

Yes! Prof. Buckland is actively involved in clinical research and international spine surgery advancements, particularly in robotic-assisted surgery and spinal implants.

8.2 How can I participate in a clinical trial?

Patients interested in participating in clinical trials can discuss eligibility during their consultation or check the Research & Publications section of our website.

  1. What is the Free Preliminary Evaluation?

🟒 It’s a complimentary digital assessment that helps identify your spinal condition, explore care options, and determine the best next steps for your treatment.

  1. How do I access the Free Preliminary Evaluation?

🟒 Simply visit our website and click the β€œStart Your Free Evaluation” button to begin the process.

  1. What information will I need to provide during the evaluation?

🟒 You’ll be asked about:

βœ… Personal details (name, date of birth, contact information)

βœ… Medical history (previous diagnoses, existing conditions)

βœ… Current symptoms (pain levels, numbness, mobility issues)

βœ… Past treatments (medications, physiotherapy, surgeries)

βœ… Diagnostic imaging (X-rays, MRIs, CT scans, if available)

  1. Is the evaluation suitable for all spinal conditions?

🟒 Yes! It’s designed to assess a wide range of spinal conditions, from mild discomfort to severe pain and neurological symptoms.

  1. Will I receive a diagnosis from the evaluation?

🟒 No. The Free Preliminary Evaluation provides a preliminary assessment but does not replace a formal medical diagnosis. If needed, it will recommend further diagnostic tests or specialist consultations.

  1. What happens after I complete the evaluation?

🟒 Based on your responses, you’ll receive a personalized care recommendation that falls into one of three categories:

βœ… Guided Recovery (Low-Intensity Care): Self-management strategies such as physiotherapy and lifestyle adjustments.

βœ… Insight & Assessment (Moderate-Intensity Care): Further diagnostic imaging (X-ray, MRI, CT scan) and a specialist consultation.

βœ… Immediate Action (High-Intensity Care): Urgent referral to a spine surgeon due to severe pain or neurological symptoms.

  1. Is there a cost associated with the evaluation?

🟒 No. The Free Preliminary Evaluation is completely free of charge, with no obligation to book an appointment.

  1. Do I need a referral to participate in the evaluation?

🟒 No referral is required to complete the Free Preliminary Evaluation. However, if the evaluation suggests a specialist consultation, a GP or specialist referral may be needed for insurance claims or Medicare rebates.

  1. How long does the evaluation take to complete?

🟒 The assessment typically takes 5–10 minutes, depending on the complexity of your condition.

  1. Is my personal information secure during the evaluation?

🟒 Yes! We prioritize your privacy, and all data is securely stored in compliance with Australian health privacy regulations.

  1. Can I complete the evaluation on behalf of someone else?

🟒 It is recommended that the individual experiencing symptoms completes the evaluation to provide the most accurate and firsthand information. However, if necessary, a caregiver may assist with answering the questions.

  1. What if I don’t have recent diagnostic imaging?

🟒 That’s okay! If you don’t have recent X-rays, MRIs, or CT scans, the evaluation will assess whether further imaging is required and provide guidance on obtaining new scans if needed.

  1. Will I be contacted after completing the evaluation?

🟒 If your assessment indicates that you may benefit from further care, our team will reach out to discuss next steps, including specialist consultation options.

  1. Can I discuss the evaluation results with a specialist?

🟒 Absolutely! If the evaluation suggests further care, we will help you schedule an appointment with A/Prof. Aaron Buckland or another expert at Melbourne Orthopaedic Group.

  1. Is the evaluation available for non-residents of Melbourne?

🟒 Yes! The digital evaluation is accessible from anywhere. However, in-person consultations and treatments are only available at our Melbourne Orthopaedic Group clinics.

  1. What are the most common spine-related symptoms?

🟒 Back pain, sciatica (shooting leg pain), stiffness, numbness, tingling, and mobility issues are common indicators of spinal conditions such as arthritis, herniated discs, or nerve compression.

How do spinal conditions typically progress?

🟒 Some conditions, like osteoarthritis, develop gradually, while others, such as a herniated disc, may occur suddenly. Regular assessment helps determine whether symptoms will improve on their own or require intervention.

  1. When should I seek urgent medical care for spinal issues?

🟒 Red flags that require immediate attention include:

βœ… Sudden weakness or paralysis in the legs

βœ… Loss of bladder or bowel control (possible cauda equina syndrome)

βœ… Unexplained weight loss, fever, or severe nighttime pain

If you experience any of these, seek emergency medical care immediately.

  1. How is my spinal condition diagnosed?

🟒 Diagnosis includes a clinical examination, pain mapping, neurological checks, and imaging (X-ray, MRI, CT scans). Your specialist will determine the most appropriate tests based on your symptoms.

  1. What are the treatment options for spine conditions?

🟒 Non-Surgical Treatments:

βœ… Physical therapy & rehabilitation programs

βœ… Pain management injections (corticosteroids, nerve blocks)

βœ… Lifestyle modifications (posture correction, weight management)

🟒 Surgical Treatments (if necessary):

βœ… Minimally invasive spinal procedures

βœ… Spinal fusion or disc replacement

βœ… Complex reconstructive surgery for severe deformities

  1. How does my lifestyle impact spinal health?

🟒 Lifestyle factors such as heavy lifting, poor posture, and smoking can worsen spinal conditions. Smoking, in particular, slows healing and increases surgical risks. Maintaining an active lifestyle with proper ergonomic support can reduce pain and prevent further deterioration.

  1. How do I know if I need surgery?

🟒 Surgery is considered when:

βœ… Non-surgical treatments have failed

βœ… There is progressive nerve damage (e.g., muscle weakness, loss of function)

βœ… Severe pain significantly impacts daily life

Your specialist will conduct a thorough assessment to determine if surgery is the best option.

  1. How long does recovery take after spine surgery?

🟒 Recovery time varies depending on the procedure:

βœ… Minimally invasive procedures: 2–6 weeks

βœ… Spinal fusion or complex surgeries: 3–6 months

βœ… Physiotherapy & rehabilitation play a crucial role in optimizing recovery.

  1. Are MRIs or CT scans always necessary for diagnosing back pain?

🟒 Not always. Many spine conditions can be diagnosed through clinical evaluation and only require imaging if symptoms persist, worsen, or show signs of nerve involvement. Over-reliance on MRIs can lead to unnecessary treatments if not clinically justified.

  1. What can I do to maintain a healthy spine?

🟒 Preventive care includes:

βœ… Regular exercise (core strengthening, low-impact activities)

βœ… Maintaining a healthy weight to reduce spinal pressure

βœ… Good posture & ergonomics at work and home

βœ… Avoiding smoking & excessive alcohol consumption

If you have persistent pain, consult a specialist early to prevent worsening symptoms.

Allied Health Services complement your spine care journey by focusing on pain management, mobility restoration, rehabilitation, and long-term spinal health. Whether you are recovering from surgery, managing chronic pain, or strengthening your spine, our physiotherapists, exercise physiologists, and pain specialists tailor treatments to your needs.

Most services do not require a referral, including physiotherapy, exercise physiology, and clinical nutrition. However, some pain management treatments, TAC/WorkCover claims, and Medicare-supported plans may require a referral from a GP or specialist. Our team can assist you in determining if one is needed.

Our Allied Health team treats a wide range of spine-related conditions, including:

βœ… Chronic back and neck pain (arthritis, disc degeneration, posture-related issues)

βœ… Spinal injuries (sports injuries, workplace injuries, accidents)

βœ… Post-surgical rehabilitation (spinal fusion, disc replacement, minimally invasive spine surgery)

βœ… Mobility issues and muscle imbalances

βœ… Osteoporosis and age-related spinal concerns

🟒 Yes, many private health extras policies cover physiotherapy, exercise physiology, and pain management treatments. Patients may also qualify for:

βœ… Medicare Chronic Disease Management (CDM) Plans

βœ… WorkCover & TAC support for injury-related rehabilitation

βœ… NDIS and DVA funding (depending on eligibility)

Non-surgical treatments, which encompass a diverse range of approaches such as medication optimization, targeted injections, cognitive and psychotherapy, and tailored occupational accommodations, can effectively manage a wide variety of conditions and significantly improve overall patient well-being and quality of life. By utilizing these methods, individuals can often achieve better health outcomes without the need for invasive procedures.